Version 1.1 · Effective September 1, 2026
Itineraries are custom digital products, written on demand for your specific dates, party and preferences, and delivered immediately — they cannot be returned, so all sales are final.
We stand behind the work. If something is genuinely wrong with your itinerary (for example it ignores your must-avoid list, routes your party somewhere it cannot go, does not reflect the dates and regions you entered, or writing failed and could not be resumed), contact us at hello@northboundtrips.com or via the contact page from your order email address. The first remedy is a fix: we will rewrite anything broken at no charge, whether or not your tier included a revision.
Where a legitimate problem cannot be fixed, we may issue a partial or full refund at our discretion, to your original payment method. Requests are reviewed within 3 business days; approved refunds typically appear on your statement within 5–10 business days depending on your bank.
Refunds are not provided because a named business turned out to be closed on your day, because weather changed your plans, or because you preferred different places than the ones chosen — that is what revisions are for.
Hours, prices and schedules are never stated in an itinerary and must be verified before you go.